CUSTOMER COMPLAINT MANAGEMENT

One of the most important tasks for any business is customer support.

Many companies outsource their customer care as this is an effective method of saving resources. The in-house full time employees may not be able to deal with the increased work load as the number of complaints is something that cannot be foreseen and this offers them the opportunity to concentrate on their core business.

We handle in average 100 customer complaints a day for our customer.

When the complaint comes in we log it into the system, we handle the case up to a certain escalation level and respond fast and efficient according to your needs.

Due to our team size, fluency in different languages and flexibility, we can send out timely responses to every complaint within agreed time frames and guaranteed service level.