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Process analysis
Review daily workflows, responsibilities, handovers and recurring pain points before minor failures become major operational issues.
About us
Focused entirely on aviation.
Practical know-how, not generic consulting.
Trend Aviation Services combines more than three decades of hands-on airline and airport experience with a dispersed team structure that keeps support close to the customer. From Greece and across Europe, the company helps clients manage complex ground operations with reduced budgets, stronger control and faster response.
- Detailed analysis of current processes, responsibilities and delegation.
- Process consultancy for optimized ground operations and turnaround performance.
- Airport relations, supplier coordination and ground handling cost savings.
- Flight coordination, quality management, customer care, ticketing and operational IT support.
What we do
Specialist support across the airport workflow.
Most airport workflows depend on contracted ground handling agents and several intermediate providers. Trend Aviation analyses, supports and adjusts the relevant procedures so that the operation stays safe, punctual and cost-controlled.
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Ground operations consulting
Practical guidance for aircraft handling, ground procedures, turnaround management and punctuality improvement.
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Turnaround management
Ramp activity supervision, service readiness checks and crew coordination to keep ground time under control.
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Flight coordination
Carrier-to-airport liaison, 24-hour flight monitoring, operational message follow-up and irregularity handling.
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Airport relations & savings
Supplier coordination, airport relationship management and contract support designed to protect service quality while reducing cost.
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Quality management
Station setup, inspections, pre-audits and audits for aviation quality assurance, safety, security and internal standards.
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Complaint management
Complaint logging, case handling, escalation support and timely responses within agreed service levels.
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Ticketing & IT support
Reservation system support, NetLine flight monitoring, New Skies guidance and practical IT help for station users.
Aircraft operationsSupport built around real station needs and time-sensitive decisions.
Connected stationsCoordinating airport stakeholders, crews and service providers across the workflow.
People-driven serviceResponsive communication for customers, partners and operational teams.
Airport workflow
Ground operations, gate readiness and control in one view.
From aircraft turnaround to passenger flow and station oversight, this section highlights the practical areas where fast coordination, clear communication and reliable follow-up protect performance.
Ground handling in motionAircraft, equipment and teams working together during the turnaround window.
Gate readinessEvery departure depends on preparation before passengers even board.
Airport logisticsGround support, vehicles and procedures aligned around the aircraft.
Controlled operationsCoordination, oversight and quick decisions across the airport environment.
Hands-on, not theoretical.
Practical aviation experience turned into daily operational improvements.
How we work
Clear action when operations become complex.
The goal is simple: identify the issue early, coordinate the right people, act quickly and keep the client informed with useful facts rather than noise.
1
Identify
Define the issue, its urgency and the operational impact.
2
Analyse
Review causes, responsibilities, airport conditions and the sequence of events that led to the problem.
3
Coordinate
Align airline, station, handling agent, airport departments and suppliers around a clear recovery plan.
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Implement and improve
Act, report, monitor the result and turn each difficulty into a measurable improvement.
Ground operations
Turnaround control from arrival to departure.
On-time departures create cost savings and better passenger satisfaction. Trend Aviation supports the ground workflow by supervising ramp activities, coordinating service readiness and maintaining a complete overview of turnaround-related information.
Passenger & baggage flowDisembarkation, boarding and baggage loading or unloading monitored for efficiency and punctuality.
Service readinessFuelling, cleaning, catering and other support services aligned for quick turnaround.
Crew requirementsSpecial requests such as extra cleaning, catering or assistance services coordinated without delay.
Full operational overviewInformation gathered, checked and communicated so the airline stays in control.
On-time performance.
Supervision where it matters: ramp, passenger service, airport stakeholders and handling agents.
Flight coordination
One team following the operation end to end.
Trend Aviation acts as the liaison between the carrier and airport departments, following procedures during normal operations and irregularities such as delays, cancellations, diversions, AOG situations and special passenger service cases.
24-hour monitoring
Flight monitoring, SITA and operational message follow-up to help ensure required messages are sent correctly and on time.
Irregularity handling
Fast coordination for delays, cancellations and diversions, including passenger transport, meals and accommodation when required.
Station intelligence
Reports on station issues, infrastructure changes, strikes, new airport rules and aviation-related state requirements.
Passenger service support
Support for booking discrepancies, special passenger cases, wheelchair passengers, open payments and difficult customer situations.
Documentation support
Passport, visa and documentation assistance for non-Schengen destinations and operational follow-up.
Performance reporting
Daily, weekly and monthly statistics that give a clear view of station and handling-agent performance.
Quality + digital support
Better control on the ground and behind the screen.
Airline operations depend on both airport execution and system discipline. Trend Aviation combines quality assurance, customer care, ticketing knowledge and operational IT support into one service model.
Why it matters
Operational benefits without unnecessary overhead.
Trend Aviation puts client interests at the center: prompt communication, reliable action, cost-effective support and quality that does not get sacrificed when pressure increases.
Reduced costsPay only for the support needed, when needed, while protecting the operation from avoidable penalties and inefficient arrangements.
Single point of contactContact one experienced team and let them coordinate the necessary airport and supplier communication.
On time and on budgetUse consistent methods and fast decision-making to keep complex projects and disruptions under control.
Improved qualityTurn station setup, inspections, audits and performance reports into practical improvement actions.
24/7 serviceReach support at any time for urgent operational issues, 365 days per year.
Client confidenceBuild long-term trust through reliable communication, intercultural understanding and airline-specific know-how.
Contact
Need aviation support?
For urgent station issues, flight coordination, customer care, quality management or operational IT support, contact Trend Aviation Services directly.
- ☎24h mobile+30 6948 508000
- ☎Office+30 2311 118 882
- @Emailinfo@trendaviation.com
- ⌖AddressAkadimou 115, Building B, Office 26
P.O. Box 56224 Evosmos, Thessaloniki, Greece